Description

Client Relationship Manager, Product & Resources

Summary of Role

• As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant.

• You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and profitability of these accounts. You will proactively identify new and expansion opportunities and extend the existing agreements.

• You will work with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met.

• The selected individual will work towards establishing a positive client experience through managed delivery excellence.

• This is a highly visible role, providing challenging and high growth opportunities. It will require a high amount of commitment, business acumen, leadership qualities and an inherent self-motivated attitude in order to perform well.

Role Responsibilities

• Serve as the primary management contact and client liaison as a trusted advisor with CXOs and other key stakeholders.

• Responsible for managing the accounts' P&Ls, business planning and budgeting

• Drive account mining / penetration strategies and actively manage pipeline for
growth and development of the accounts / portfolio.

• Negotiate commercial terms of engagements.

• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.

• Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met.

• Provide thought leadership and innovation in managing strategic customers.

E xperience & Skills

• 10+ years of experience in account management, domain consulting, business development activities in IT service industry with proven track record in managing global and local clients.

• Seasoned business development professional with excellent track record in managing, retaining and developing business

• Strong knowledge of ASEAN market across technology and business segments

• Having experience in Retail, Consumer Goods, Manufacturing and Logistics sectors will be a beneficial asset.

• Experience and knowledge in latest digital innovations and experience in selling transformational solutions

• Experience in an onsite / offshore model will be advantageous.

• Strategic thinking, confident and the ability to plan ahead and stay the course

• Proven track record of improving business performance and winning deals

• Experience navigating in a large organization and working in a multi-dimensional matrix

• Ability to work with multicultural and geographically distributed teams.

• Should be a team person and able to lead different teams to a common goal.

• Strong negotiation, communication and facilitation skills.

• Diligence and sound work ethics are highly valued.